Managed IT Solutions
  • Blended hosted and on-site services
  • Reduce IT costs and improve delivery
  • Easy step by step migration paths
  • Managed services for all your existing IT
  • Professional Service Desk

Support

services_support.pngYour IT is too important to your business to leave anything to chance. Even temporary disruption can seriously dent your productivity – and damage your reputation in the marketplace. With the ActiveOffice Service Desk, you’re always in expert hands.

Our team of technical support engineers proactively monitor your systems, solving problems before they arise. We also keep you informed of any events, actions and service changes likely to affect you.

Based in the UK, our Service Desk is staffed by Microsoft-accredited engineers equipped with remote control tools. They can interface with your computer securely through the web and resolve most issues without an onsite visit.

Your web portal lets you log and review issues, get progress updates and receive monthly activity reports. We also regularly review your systems, evaluate our service and discuss strategies to enhance your business further.

Features

  • Unlimited Telephone Support

  • Unlimited Remote Control Support

  • Onsite Support

  • Incident Management

  • Service Request Management

  • Queries and Advice Calls

  • Change Management

  • Problem Management

  • Client Support Portal

  • Email Support

  • Monitoring and escalation procedures

  • Recording and tracking incidents

  • Service Level Agreement

  • Coordinating second / third line support

  • Single point of Contact

  • Third Party Vendor Management

To find out how ActiveOffice Support Services can help your business
then call us today on

 
08451255600