• No Capital Expenditure
  • Maximise your Current IT Investment
  • Reduce your Operational IT Complexity
  • Business Continuity with Data Security
  • Access to your Company Data Anywhere

Exceptional 24x7 UK application support service

ACTIVE_WHY_FEATURE_PACK_03.jpgActiveOffice operates an enterprise class a UK customer service desk giving personalised application service support for all aspects of our operational customer relationships, from simply licensing new users, through to helping customers solve in-depth application issues. Our engineers are all Microsoft certified and trained, equipping them with the knowledge and skills to be able to assist you with all your application service queries no matter how small.

Our engineers are fully equipped with remote control tools in order to fix Microsoft application issues more effectively with direct one-to-one visibility of the user’s issue experience. This use of sophisticated remote diagnostic tools greatly reduces the time it takes to resolve issues and hence increase customer productivity and satisfaction.

To complement the activities of our Customer Service Desk, we operates a comprehensive Trouble Ticketing System to track all customer support enquires. The Trouble Ticketing System is part of our Customer Control Panel and it is the functionality within the Account Management Engine (AME) that gives our customers the ability to view the fault handling and escalation processes for any query through a single homogeneous interface.

Through the use of our Trouble Ticketing System, customers can request the assignment of different priority levels for different levels of support requirement against various issues and dynamically monitor the respective response and escalation process.
With the inherent flexibility within our service solution, customers can either choose to manage their account online and directly submit a trouble ticket, or customer can elect to let our Customer Service Engineers take the lead.