To ensure the availability and smooth running of the Active Mail messaging platform, the infrastructure is monitored by two independent systems twenty four hours a day, seven days a week, three hundred and sixty five days a year. Active Mail is committed to providing the highest quality service to all customers and provides a 100% uptime guarantee (Exchange Server availability), measured on a calendar-month basis.

High Availability vs System Monitoring
Although significant investments have been made in the Active Mail platform to ensure it runs efficiently and is highly available, system monitoring still plays an important operational role advising the technical team of any performance bottlenecks or component failures.

Detecting Issues
The system can cope with many individual component failures without affecting the service; however it is imperative that these failures are detected and resolved. Detection of these failures is streamlined with our advanced monitoring systems, which check our systems several times each minute 24 / 7.

Dedicated Personnel to React to Issues Highlighted by Monitoring System
Active Mail has a team of highly trained and skilled system engineers who are always available to work on any technical issue should it arise.